Our Frequently Asked Questions

Have a question?
We may have already answered it here.
Feel free to get in touch with our team with any queries you may have.

Do I need a referral?

No. Of course, we work with referrals too, but we do not require a referral to our services.

Do I need a Management Care Plan?

No, you don’t need to bring along a Medicare Care Plan to engage our services. We do accept some kinds of plans though.

Specifically, the Chronic Disease Management (formerly Enhanced Primary Care) care plans for Allied Health services. This plan is a type of referral that offers participants up to five (5) rebated sessions per calendar year, and is accessible through your GP who will inform you of your eligibility for a care plan according to the Medicare criteria. Should you receive a care plan, we will require a copy.

As we do not process claims here at the clinic, you’ll be required to pay the full amount for each session.  Once the payment is received, we will ensure that the relevant details are listed on your receipt for you to process your claim.

 It is important to note that there remains an out-of-pocket expense; we do not bulk bill or offer a gap fee.
 You can learn more about the different ways you can claim on the Medicare website.

Do you work with NDIS participants?

While we are not registered as NDIS providers, we welcome NDIS participants who would like to access our services using their Plan-Managed or Self-Managed NDIS plans. 

 These plan types offer participants the opportunity to select from a wider pool of service providers including those who have chosen not to register as an official NDIS provider.  Unfortunately, we cannot offer our services to those wishing to access their NDIA-Managed funding.

What information do I need to provide?

When you book an appointment with us, we’ll need you to fill in and return your intake form and consent forms ahead of your first appointment. This allows us to understand your concerns and hit the ground running in our initial appointment.

Please provide your NDIS number and your Plan Manager’s details for invoicing, where applicable. Aside from that, any other relevant information or documentation you can provide is helpful. Any referrals, outcomes from other allied health professionals, reports and even school report cards may be useful to us.

What conditions do you work with?

Speech pathology is a broad area of therapy. We work with a seriously wide range of conditions. From articulation and social communication to swallowing and through to developmental concerns and acquired and progressive neurological conditions.

Unsure if we’re the correct health provider for you or your loved one? Get in touch with us, we’d love to help.

Will I have homework?

Whether you receive homework or not, and the kind of homework will of course depend on the type of therapy you’ve taken on. We do what we can to integrate practicing and exercises with your day-to-day life, where we can. However, if you do take on this practice while keeping up with regular sessions with your speechie, you’ll likely reach your therapy goals sooner.

Like most kinds of therapy, you get out what you put in.

What is the difference between a Speech Pathologist and an Allied Health Assistant?

A Speech Pathologist is an Allied Health Clinician who provides custom therapies to support people who have acquired and/or developmental difficulties with speech, communication, literacy, language, fluency and swallowing.

An Allied Health Assistant works with clients to administer therapy under the guidance of a certified Speech Pathologist. Allied Health Assistants do not prescribe therapy types.

Get started by booking an assessment with one of our speechies

You don’t need a referral to get started. A phone call or email will allow us to start the process of finding your next steps to better communication.